A project manager confronts a team member about the use of personal instant messaging
during working hours. This is an example of which of the following conflict resolution
techniques?
A.
Smoothing
B.
Compromise
C.
Forcing
D.
Avoiding
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Confronting should be an option here.
There is not enough information to determine how the situation was handled to determine if anything was forced. Simply states that the situation was brought up. Unfair question in my opinion. Not to mention these are all outdated terms.
These are the updated terms:
Withdraw/Avoid
Smooth/Accommodate
Compromise/Reconcile
Force/Direct
Collaborate/Problem Solve
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