Which of the following is a technique for resolving conflict?
A.
Collaboration
B.
Issue log
C.
Leadership
D.
Motivation
Explanation:
CONFLICT RESOLUTION TECHNIQUESWithdrawing or Avoiding: Here, the project manager simply chooses to avoid the conflict, and allows the persons involved in conflict to find their own solution. No action is taken by the project manager.
Smoothing or Accommodating: Here, the project manager is involved in the conflict, tries to avoid areas of disagreements, and focuses on commonalities. Smoothing is a way to avoid tough discussions.
Compromising: It is a mid-way approach. Here, everybody loses and gain something. All parties get some sort of satisfaction. It is a lose-lose approach.
Forcing: Here, decision is taken in favor of ones viewpoint at the expense of others. It can demoralize the team member and may cause to increase the conflicts. It is a win-lose approach.
Collaborating: This is an example of win-win approach. Here, the project manager will work with all parties to find a resolution that involves multiple viewpoints and negotiate for the best solution. This technique reinforces mutual trust and commitment.
Problem Solving or Confronting: Here, a conflict will be treated as a problem for which project manager has to find a solution. The project manager will conduct an in-depth root cause analysis of the reason for the occurrence of the conflict, encourage open discussions to allow parties to express their areas of disagreement, and then arrives at a solution.