What tool and technique includes all cost incurred over the life of a product by investment in preventing nonconformance to requirements?

A.
Cost of quality

B.
Measure of design

C.
Satatical control

D.
Systematic analysis

Explanation:
COST OF QUALITY: CoQ can be defined as the costs associated with not creating a quality product. In project management, CoQ needs to be consider while estimating costs and performing Life-Cycle Costing (LCC).

Total Cost of Quality = External Failure + Internal Failure + Appraisal + Prevention Costs

External Failure Costs. These are associated with problems found in the product or service after the customer has received it. For
example, technical support calls, investigation of customer complaints, product refunds and recalls, lost customer goodwill, warranty costs, and liability costs.

Internal Failure Costs. These are associated with defects that have been found before giving the product or service to the customer. For example, bug fixes, regression testing, wasted resource time, and rework.

Appraisal Costs. These are associated with finding quality problems. For example, inspection, testing, and audits.

Prevention Cost. These are activities that are performed to prevent poor quality. For example, process reviews, quality improvement team, training, usability analysis, and collecting requirements.