Which of the following is closest to Juran’s definition of Quality:
A.
conformance to requirements.
B.
fitness for use.
C.
customer focus.
D.
continuous improvement.
E.
All of the other alternatives apply.
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There isn’t Juran’s definition of Quality in 5th PMBoK. According to http://study.com/academy/lesson/joseph-jurans-theory-definition-of-quality.html:
“Quality, according to Juran, means that a product meets customer needs leading to customer satisfaction, and quality also means all of the activities in which a business engages in, to ensure that the product meets customer needs.”
So the correct answer should be C.
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But according to https://totalqualitymanagement.wordpress.com/2009/06/07/dr-joseph-juran/
“Juran defines quality as fitness for use in terms of design, conformance, availability, safety, and field use. Thus, his concept more closely incorporates the viewpoint of customer. He is prepared to measure everything and relies on systems and problem-solving techniques. Unlike Deming, he focuses on top-down management and technical methods rather than worker pride and satisfaction.
So the answer can be B.
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