Which of the following characteristics of conflict and the conflict management process should be
recognized by the project managers while handling conflict in a team environment? Each correct
answer represents a complete solution. Choose all that apply.

A.
Conflict resolution should focus on issues, not personalities.

B.
Conflict is natural and forces a search for alternatives.

C.
Openness resolves conflict.

D.
Conflict is an individual issue.

Explanation:
The characteristics of conflict and the conflict management process recognized by the project
managers while handling conflict in a team environment are as follows: Conflict is natural and
forces a search for alternatives. Openness resolves conflict. Conflict resolution should focus on
issues, not personalities. Conflict is a team issue. Conflict resolution should focus on the present,
not the past.