Tom works as the project manager for BlueWell Inc. He spends the majority of his time
communicating with team members and the project stakeholders. Various communication skills
are involved in the communication processes. Which communication skills are involved in this
process? Each correct answer represents a part of the solution. Choose all that apply.
A.
Internal and External
B.
Vertical and Horizontal
C.
Confronting and problem solving
D.
Formal and Informal
Explanation:
These are some communication activities that Tom uses to communicate with the team and the
stakeholders. Communications skills are part of general management skills and are used to
exchange information. Communication has many dimensions: Written and oral, listening, and
speaking Internal (within the project) and external (customer, the media, the public) Formal(reports, briefings) and informal (memos, ad hoc conversations) Vertical (up and down the
organization) and horizontal (with peers) Communication is the most important skill that a project
manager must posses. It is the single most important characteristics of a top-class project
manager. Project managers must communicate well in order to integrate and maximize the
performance of team members. Oral and written communications are the backbone of every
successful project. During different phases of a project, a project manager requires to
communicate through different manners (for example, documentation, meeting updates, etc.) and
he must ensure that the information communicated is explicit, clear, and complete.
Answer option C is incorrect. It is a technique to resolve conflict that arises while communicating
with different parties.
Choices a,b,d are not communication skills. based on (page 287 , pmbok 5):
The communication activities involved in these processes may often have many potential dimensions that need to be considered, including, but not limited to:
• Internal (within the project) and external (customer, vendors, other projects, organizations, the public);
• Formal (reports, minutes, briefings) and informal (emails, memos, ad-hoc discussions);
• Vertical (up and down the organization) and horizontal (with peers);
• Official (newsletters, annual report) and unofficial (off the record communications); and
• Written and oral, and verbal (voice inflections) and nonverbal (body language).
Most communication * SKILLS * are common for both general management and project management, such as, but not limited to:
• Listening actively and effectively;
• Questioning and probing ideas and situations to ensure better understanding;
• Educating to increase team’s knowledge so that they can be more effective;
• Fact-finding to identify or confirm information;
• Setting and managing expectations;
• Persuading a person, a team, or an organization to perform an action;
• Motivating to provide encouragement or reassurance;
• Coaching to improve performance and achieve desired results;
• Negotiating to achieve mutually acceptable agreements between parties;
• Resolving conflict to prevent disruptive impacts; and
• Summarizing, recapping, and identifying the next steps.
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