One Comment on “Which process is responsible for ensuring that appropriate testing of a service or application takes place?”

1. Michael McNeil says:

   May 28, 2014 at 10:26 pm

   If “B” stated “release and deployment management” this would be the best answer and most correct one. However this is not what it states.

   Here’s a excerpt from the ITIL3 Service transition book:

   Here’s the scope of SERVICE ASSET AND CONFIGURATION
   MANAGEMENT

   4.3.2 Scope
   Asset Management covers service assets across the whole
   service lifecycle. It provides a complete inventory of assets
   and who is responsible for their control. It includes:
   
   Full lifecycle management of IT and service assets,
   from the point of acquisition through to disposal
   
   Maintenance of the asset inventory.
   Configuration Management ensures that selected
   components of a complete service, system or product (the
   configuration) are identified, baselined and maintained
   and that changes to them are controlled. It also ensures
   that releases into controlled environments and operational
   use are done on the basis of formal approvals. It provides
   a configuration model of the services, assets and
   infrastructure by recording the relationships between
   service assets and configuration items. SACM may cover
   non-IT assets, work products used to develop the services
   and configuration items required to support the service
   that are not formally classified as assets.
   The scope covers interfaces to internal and external service
   providers where there are assets and configuration items
   that need to be controlled, e.g. shared assets.

   Here’s the scope of RELEASE AND DEPLOYMENT
   MANAGEMENT:

   4.4.2 Scope
   The scope of Release and Deployment Management
   includes the processes, systems and functions to package,
   build, test and deploy a release into production and
   establish the service specified in the Service Design
   package before final handover to service operations.