Which of the following does the Availability Management process include?
1. Ensuring services are able to meet availability targets
2. Monitoring and reporting actual availability
3. Improvement activities, to ensure that services continue to meet or exceed their availability
goals
A.
1 only
B.
All of the above
C.
1 and 2 only
D.
1 and 3 only
4.4 AVAILABILITY MANAGEMENT
4.4.1 Purpose/goal/objective
The goal of the Availability Management process is to
ensure that the level of service availability delivered in all
services is matched to or exceeds the current and future
agreed needs of the business, in a cost-effective manner.
The purpose of Availability Management is to provide a
point of focus and management for all availability-related
issues, relating to both services and resources, ensuring
that availability targets in all areas are measured and
achieved.
The objectives of Availability Management are to:
■ Produce and maintain an appropriate and up-to-date
Availability Plan that reflects the current and future
needs of the business
■ Provide advice and guidance to all other areas of the
business and IT on all availability-related issues
■ Ensure that service availability achievements meet or
exceed all their agreed targets, by managing services
and resources-related availability performance
■ Assist with the diagnosis and resolution of availabilityrelated
incidents and problems
■ Assess the impact of all changes on the Availability
Plan and the performance and capacity of all services
and resources
■ Ensure that proactive measures to improve the
availability of services are implemented wherever it is
cost-justifiable to do so.
Availability Management should