Which of the following is the BEST definition of an Incident?
A.
Loss of ability to operate to specification, or to deliver the required output
B.
A change of state which has significance for the management of a Configuration Item or IT
Service
C.
A warning that a threshold has been reached, something has changed, or a failure has
occurred
D.
An unplanned interruption to an IT service or reduction in the quality of an IT service
Page 234 Service Operation
Incident
(Service Operation) An unplanned interruption to an IT
Service or reduction in the Quality of an IT Service. Failure
of a Configuration Item that has not yet affected Service is
also an Incident. For example Failure of one disk from a
mirror set.