Which of the following is NOT a valid objective of Problem Management?
A.
To prevent Problems and their resultant Incidents
B.
To manage Problems throughout their lifecycle
C.
To restore service to a user
D.
To eliminate recurring Incidents
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4.4.1 Purpose/goal/objective
Problem Management is the process responsible for
managing the lifecycle of all problems. The primary
objectives of Problem Management are to prevent
problems and resulting incidents from happening, to
eliminate recurring incidents and to minimize the impact
of incidents that cannot be prevented.