Which areas of service management can benefit from automation?
1. Design and modelling
2. Reporting
3. Pattern recognition and analysis
4. Detection and monitoring
A.
1, 2 and 3 only
B.
1, 3 and 4 only
C.
2, 3 and 4 only
D.
All of the above
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The following are some of the areas where service
management can benefit from automation:
■■ Design and modelling
■■ Service catalogue
■■ Pattern recognition and analysis
■■ Classification, prioritization and routeing
■■ Detection and monitoring
■■ Optimization.