Gathering data, monitoring performance and assessing metrics in order to facilitate service
improvements are all activities associated with which part of the service lifecycle?
A.
Service Operation
B.
Capacity Management
C.
Service Design
D.
Availability Management
I found two different answer for this question.
Gathering data, monitoring performance and assessing metrics in order to facilitate service improvements are all activities associated with which part of the service lifecycle?
a) Service Operation
b) Demand Management
c) Service Design
d) Capacity Management
Answer:
d) Capacity Management
Explanation: Hint is that A and C are lifecycles, not “parts” of lifecycles. When performance is mentioned, usually capactiy is too.
Hi Chris,
The answer given (A) is correct.
Capacity management is a process, not a “part of the service lifecycle” ie one of the five lifecycle phases.
The question refers to activities which can only take place in the live environment ie Service Operation
K you are wrong, the correct answer is (D)and not (A) why? because SERVICE OPERATION is not a part of the service lifecycle. Note that at the mention of performance, availability should be considered first.
Explanation: Hint is that A and C are lifecycles, not “parts” of lifecycles. When performance is mentioned, usually capactiy is too.