In many organizations the role of Incident Manager is assigned to the Service Desk. It is important
that the Incident Manager is given the authority to:
A.
Only manage Incidents effectively at the 3rd line
B.
Manage Incidents effectively through 1st, 2nd and 3rd line
C.
Only manage Incidents effectively through 1st and 2nd line
D.
Only manage Incidents effectively through the 1st line
In many organizations the role of incident
manager is assigned to the service desk supervisor,
although in larger organizations with high volumes
a separate role may be necessary. In either case it is
important that the incident manager is given the
authority to manage incidents effectively through
first, second and third line analysts.