Which of the following is NOT an example of Self-Help capabilities?
Which of the following is NOT an example of Self-Help capabilities?
Which of the following is the correct set of steps for the continual service improvement model/approach?
Which of the following is the correct set of steps for the continual service improvement
model/approach?
Which of the following statements is INCORRECT?
Which of the following statements is INCORRECT?
The group that authorizes changes that must be installed faster than the normal process is called the?
The group that authorizes changes that must be installed faster than the normal process is called
the?
which core publication can you find detailed descriptions of Service Level Management, Availability Management
In which core publication can you find detailed descriptions of Service Level Management,
Availability Management, Supplier Management and IT Service Continuity Management?
Which of these statements about Service Desk staff is CORRECT?
Which of these statements about Service Desk staff is CORRECT?
Which of the following are the MAJOR types of Service Asset?
Service Assets are used to create value. Which of the following are the MAJOR types of Service
Asset?
Which of the following is NOT one of the five individual aspects of Service Design?
Which of the following is NOT one of the five individual aspects of Service Design?
Which of the following are the MAIN objectives of incident management?
Which of the following are the MAIN objectives of incident management?
1. To automatically detect service affecting events
2. To restore normal service operation as quickly as possible
3. To minimize adverse impacts on business operations
Which of the following are managed by facilities management?
Which of the following are managed by facilities management? Hardware within a data centre or
computer room Applications Power and cooling equipment Recovery sites