One Comment on “Which of the following are the two primary elements that create value for customers?”

1. Michael McNeil says:

   May 29, 2014 at 2:24 am

   Page 50 of ITIL3 Service Strategy

   Resources and capabilities are types of assets (Figure 3.8).
   Organizations use them to create value in the form of
   goods and services. Resources are direct inputs for
   production. Management, organization, people, and
   knowledge are used to transform resources. Capabilities
   represent an organization’s ability to coordinate, control,
   and deploy resources to produce value. They are typically
   experience-driven, knowledge-intensive, informationbased,
   and firmly embedded within an organization’s
   people, systems, processes and technologies. It is relatively
   easy to acquire resources compared to capabilities.
   Supplementary guidance on capabilities and resources is
   presented in Appendix B, Section B.1.