With which process is Problem Management likely to share categorization and impact coding
systems?
A.
Incident Management
B.
Service Asset and Configuration Management
C.
Capacity Management
D.
IT Service Continuity
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Although Incident and Problem Management are separate
processes, they are closely related and will typically use
the same tools, and may use similar categorization, impact
and priority coding systems. This will ensure effective
communication when dealing with related Incidents and
Problems.