Contracts are used to define:
A.
The provision of IT services or business services by a Service Provider
B.
The provision of goods and services by Suppliers
C.
Service Levels that have been agreed between the Service Provider and their Customer
D.
Metrics and Critical Success Factors (CSFs) in an external agreement
This question is bogus and ambiguous. Contracts are agreements between two parties, and C and D works just as well.
agree with McNeil
.
That is not correct about C, SLA’s are the agreements between Service Provider’s and their Customers. Contracts are for external suppliers.
B.
The provision of goods and services by Suppliers