Which of the following statements about communication within Service Operation are CORRECT?
1. All communication must have an intended purpose or resultant action
2. Communication should not take place without a clear audience
A.
1 only
B.
2 only
C.
Both of the above
D.
None of the above
3.6 COMMUNICATION
Good communication is needed with other IT teams and
departments, with users and internal customers, and
between the Service Operation teams and departments
themselves. Issues can often be prevented or mitigated
with appropriate communication.
This section is aimed at summarizing the communication
that should take place in Service Operation. This is not a
separate process, but a checklist of the type of
communication that is required for effective Service
Operation.
An important principle is that all communication must
have an intended purpose or a resultant action.
Information should not be communicated unless there is a
clear audience. In addition, that audience should have
been actively involved in determining the need for that
communication and what they will do with the
information.