Which of the following is the goal or purpose of service level management?
A.
To carry out the service operations activities needed to support current IT services
B.
To ensure that sufficient capacity is provided to deliver the agreed performance of services
C.
To create and populate a service catalogue
D.
To ensure that an agreed level of IT service is provided for all current IT services
Service Level Management (SLM)
(Service Design) (Continual Service Improvement) The
Process responsible for negotiating Service Level
Agreements, and ensuring that these are met. SLM is
responsible for ensuring that all IT Service Management
Processes, Operational Level Agreements, and
Underpinning Contracts, are appropriate for the agreed
Service Level Targets. SLM monitors and reports on Service
Levels, and holds regular Customer reviews.