Which of the following is the Goal of Service Level Management?
A.
To carry out the Service Operations activities needed to support current IT services
B.
To ensure that sufficient capacity is provided to deliver the agreed performance of services
C.
To create and populate a Service Catalogue
D.
To ensure that an agreed level of IT service is provided for all current IT services
4.2.1 Purpose/goal/objective
The goal of the Service Level Management process is to
ensure that an agreed level of IT service is provided for all
current IT services, and that future services are delivered to
agreed achievable targets. Proactive measures are also
taken to seek and implement improvements to the level of
service delivered.