Which of the following best describes a Service Request?

A.
Any request or demand that is entered by a user via a Self-Help web-based interface

B.
A request from a User for information, advice or for a Standard Change

C.
Any request for change that is low risk and can be approved by the Change Manager without a
CAB meeting

D.
Anything that the customer wants and is prepared to pay for

Explanation:
Service Request (Service Operation) A request from a User for information or advice, or for a
Standard Change or for Access to an IT Service. For example to reset a password, or to provide
standard IT Services for a new User. Service Requests are usually handled by a Service Desk,
and do not require an RFC to be submitted. See also Request Fulfillment.