When tan a known error record tie raised?
1 At any time when it would be useful to do so
2After a workaround has been found
A.
2onty
B.
1 only
C.
Neither of the above
D.
Both of the above
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Correct Answer is D
Answer is D.
As soon as the diagnosis is complete, and particularly
where a workaround has been found (even though it may
not yet be a permanent resolution), a Known Error Record
must be raised and placed in the Known Error Database –
so that if further incidents or problems arise, they can be
identified and the service restored more quickly.
However, in some cases it may be advantageous to raise a
Known Error Record even earlier in the overall process –
just for information purposes, for example – even though
the diagnosis may not be complete or a workaround
found, so it is inadvisable to set a concrete procedural
point exactly when a Known Error Record must be raised.
It should be done as soon as it becomes useful to do so
the same quiz has been asked in q-26 and has D as a correct answer.
Yes, correct answer is D.
CHRIS THE CORRECT ANSWER IS D