Which of the following drives demand for services?
A.
Infrastructure trends
B.
Patterns of business activity (PBA)
C.
Cost of providing support
D.
Service level agreements (SLA)
Get 50% Discount on All Your Purchases
at PrepAway.com - Latest Exam Questions
This is ONE TIME OFFER
50%
Answer is B
Demand Management
Activities that understand and influence Customer demand
for Services and the provision of Capacity to meet these
demands. At a Strategic level Demand Management can
involve analysis of Patterns of Business Activity and User
Profiles. At a tactical level it can involve use of Differential
Charging to encourage Customers to use IT Services at less
busy times. See also Capacity Management.
Answer is B