Which of the following is an example of capabilities?
A.
Menu driven range of facilities used to access service requests
B.
Calls to the service desk to register standard changes
C.
A software update downloaded automatically to all laptops in an organization
D.
Software to allow programmers to debug code
Explanation:
Reference: http://www.knowledgetransfer.net/dictionary/ITIL/en/Capability.htm
question is ambigious.
or the answer should be A.
Calls to the service desk to register standard changes