One Comment on “Which Problem Management activity helps to ensure that the true nature of the problem can be easily traced and”

1. Michael McNeil says:

   May 28, 2014 at 11:43 pm

   From ITILV3 Service Operation

   4.4.5.3 Problem Categorization
   Problems must be categorized in the same way as
   incidents (and it is advisable to use the same coding
   system) so that the true nature of the problem can be
   easily traced in the future and meaningful management
   information can be obtained.