Which process is responsible for discussing reports with customers showing whether services
have met their targets?
A.
Availability Management
B.
Service Level Management
C.
Continual Service Improvement
D.
Business Relationship Management
Get 50% Discount on All Your Purchases
at PrepAway.com - Latest Exam Questions
This is ONE TIME OFFER
50%
Service Level Management (SLM)
(Service Design) (Continual Service Improvement) The
Process responsible for negotiating Service Level
Agreements, and ensuring that these are met. SLM is
responsible for ensuring that all IT Service Management
Processes, Operational Level Agreements, and
Underpinning Contracts, are appropriate for the agreed
Service Level Targets. SLM monitors and reports on Service
Levels, and holds regular Customer reviews.