Which of the following statements is INCORRECT?
A.
The SKMS is part of the Configuration Management System (CMS)
B.
The SKMS can include data on the performance of the organization
C.
The Service Knowledge Management System (SKMS) includes Configuration Management
Databases (CMDB)
D.
The SKMS can include user skill levels
Correct answer is C
Service Knowledge Management System
(Service Transition) A set of tools and databases that are
used to manage knowledge and information. The SMKS
includes the Configuration Management System, as well as
other tools and databases. The SKMS stores, manages,
updates and presents all information that an IT Service
Provider needs to manage the full Lifecycle of IT Services.
Woops. Sorry, Correct answer is A
A
A or C ?
I believe CMS is part of the SKMS ?
yeah oups :/
got it today on my ITIL exam