Which of the following statements about processes is INCORRECT?

A.
The output from a process has to conform to operational norms derived from business
objectives
B.
The objective of any IT process should be expressed in terms of business benefits and goals
C.
A process may define policies, standards and guidelines
D.
The definition of Process Control is “The activity of planning and regulating a process, with the
objective of achieving Best Practice”
Page 306 of Service Design:
Process Control
The Activity of planning and regulating a Process, with the
Objective of performing the Process in an Effective,
Efficient, and consistent manner.