Which of the following are the main objectives of incident Management? Select all that apply
A.
To minimize adverse impacts on business operations
B.
To automatically detect service affecting Events
C.
The restore normal service operation as quickly as possible
C & A Are Correct.
4.2.1 Purpose/goal/objective
The primary goal of the Incident Management process is
to restore normal service operation as quickly as possible
and minimize the adverse impact on business operations,
thus ensuring that the best possible levels of service
quality and availability are maintained. ‘Normal service
operation’ is defined here as service operation within
SLA limits.
A & C are correct