A change process model should include:
1 – The steps that should be taken to handle the change with any dependences or co-processing
defined, including handling issues and unexpected events
2 – Responsibilities; who should do what, including escalation
3 – Timescales and thresholds for completion of the actions
4 – Complaints procedures
A.
1, 2 and 3 only
B.
All of the above
C.
1 and 2 only
D.
1, 2 and 4 only
A.
1, 2 and 3 only
The change model includes:
■■ Steps that should be taken to handle the
change, including handling issues and
unexpected events
■■ The chronological order in which these steps
should be taken, with any dependences or
co-processing defined
■■ Responsibilities – who should do what (including
identification of those change authorities who
will authorize the change and who will decide
whether formal change evaluation is needed)
■■ Timescales and thresholds for completion of the
actions
■■ Escalation procedures – who should be
contacted and when
So should be B?