What are the two major processes in Problem Management?
A. Technical and Service
B. Resource and Proactive
C. Reactive and Technical
D. Proactive and Reactive
One Comment on “What are the two major processes in Problem Management?”
Michael McNeilsays:
4.4.5 Process activities, methods and
techniques
Problem Management consists of two major processes:
■ Reactive Problem Management, which is generally
executed as part of Service Operation – and is
therefore covered in this publication
■ Proactive Problem Management which is initiated in
Service Operation, but generally driven as part of
Continual Service Improvement (see this publication
for fuller details).
4.4.5 Process activities, methods and
techniques
Problem Management consists of two major processes:
■ Reactive Problem Management, which is generally
executed as part of Service Operation – and is
therefore covered in this publication
■ Proactive Problem Management which is initiated in
Service Operation, but generally driven as part of
Continual Service Improvement (see this publication
for fuller details).