A large bank has moved back office operations offshore to another country with lower wage costs
in an attempt to improve profit and productivity. Which of the following would be a customer
concern if the offshore staff had direct access to their data?

A.
Service level agreements

B.
Interoperability agreements

C.
Privacy considerations

D.
Data ownership

Explanation:
Businesses such as banks have legally mandated privacy requirements and with moving
operations offshore there is decentralized control with has implications for privacy of data.