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Which of the following is the BEST document that the co…

A company has experienced problems with their ISP, which has failed to meet their informally agreed upon
level of service. However the business has not negotiated any additional formal agreements beyond the
standard customer terms. Which of the following is the BEST document that the company should prepare to
negotiate with the ISP?

PrepAway - Latest Free Exam Questions & Answers

A.
ISA

B.
SLA

C.
MOU

D.
PBA


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