When a communications plan is developed for disaster recovery and business continuity plans, the MOST
relevant items to include would be: (Choose two.)
Methods and templates to respond to press requests, institutional and regulatory reporting requirements.
Methods to exchange essential information to and from all response team members, employees, suppliers,
Developed recovery strategies, test plans, post-test evaluation and update processes.
Defined scenarios by type and scope of impact and dependencies, with quantification of loss potential.
Methods to review and report on system logs, incident response, and incident handling.
A: External emergency communications that should fit into your business continuity plan include notifying family
members of an injury or death, discussing the disaster with the media, and providing status information to key
clients and stakeholders. Each message needs to be prepared with the audience (e.g., employees, media,
families, government regulators) in mind; broad general announcements may be acceptable in the initial
aftermath of an incident, but these will need to be tailored to the audiences in subsequent releases.
B: A typical emergency communications plan should be extensive in detail and properly planned by a business
continuity planner. Internal alerts are sent using either email, overhead building paging systems, voice
messages or text messages to cell/smartphones with instructions to evacuate the building and relocate at
assembly points, updates on the status of the situation, and notification of when it’s safe to return to work.