Which two steps should be taken when trying to determine the most influential people at a
customer location when developing a Service Availability and Performance Management solution?
(Choose two.)

A.
Determine who seems to have the most knowledge

B.
Determine who has been in the company the longest

C.
Ask each person who is most important in the organization

D.
Determine who is listened to most during the group interviews

E.
Ask the Chief Information Officer who is the most intelligent person on their staff

Explanation: