What is the difference between a Key Performance Indicator (KPI) and a Service Level Agreement

(SLA)?

A.
KPI depends on the SLA where service levels promised to the customer are mapped with the
particular entity within a device.

B.
Both KPIs and SLAs perform the measurements of an entity within a device and service level
measurements promised to the customer.

C.
A KPI measures the service levels promised to the customer where as a SLA measures the
performance of a particular entity within a device or application.

D.
A KPI measures the performance of particular entity within a device or an application where as
a SLA performs the services level measurements promised to the customer.

Explanation: