As part of the requirements gathering process the solution advisor is tasked with determining the
process maturity of a customer. The customer currently implements alert monitoring and has built
dashboard views which provide a status by component. They have implemented formalized
incident reporting, but still maintain specific responsibility for technology with a tendency to spend
all of their time responding to issues.
Which level of maturity best describes the customer?

A.
Chaotic

B.
Reactive

C.
Proactive

D.
Service-oriented

Explanation: