Each of the four datacenters has a local operations team which is responsible for maintaining the
local servers, network devices, connections and commercial off the shelf (COTS) applications that
credit card transaction processing (CCTP) runs on. The primary North America datacenter has the
worldwide operations center which is responsible for worldwide CCTP monitoring (including its
own datacenter) and coordinating with the local operations teams. It also houses the worldwide
helpdesk which provides Level 1 CCTP issue resolution and coordinates response of all CCTP
issues (Level 1-3). CCTP application developers (Level 3) are located in North America and
Ireland.
ACME currently uses Omegamon to monitor the mainframe, HP Open View, IBM Tivoli Network
Manager and Nagios to monitor parts of the network. IBM Tivoli Monitoring to monitor the
distributed environment. In addition, most of the local operations centers use variety of custom
scripts and open source programs to monitor the COTS and CCTP applications. Each of the local
datacenters have some sort of the central view of their monitoring, but not all of the monitoring is
sending events to the central or worldwide views. The help desk uses HP Service Manager as its
ticketing system.
ACME is experiencing several major issues with CCTP:
The first is that the helpdesk is spending too much time in firefighting mode (responding to issues
after the fact).
The second is that credit card transaction processing slows down at random intervals. These
slowdowns are usually noticed by the client’s customers first (as they violate their Service Level
Agreements) and that the intervals between issues range from hours to weeks.
The third is that there is no central view of the CCTP server and the environment that it runs on.
ACME would also like to take into consideration implementing or migrating all or a portion of their
infrastructure into the cloud.
Which IBM product is being fully utilized?

A.
IBM Tivoli Monitoring

B.
IBM Tivoli Network Manager

C.
IBM Tivoli Netcool/OMNIbus

D.
IBM Tivoli Composite Application Manager for Applications

Explanation: