A consultant is working with a worldwide shipping corporation who is interested in streamlining
their business. Their current service management solution is distributed across different sites and
each site is running a set of distinct tools to support operations. Additionally, the customer
complains that it is difficult to identify service impacting issues based on the events generated.
Which two next steps would best meet the customer’s needs? (Choose two.)

A.
Recommend a centralized event management database

B.
Create event correlation business rules for the customer environment

C.
Install a desktop ObjectServer to serve as an event source for dashboards

D.
Configure IBM Tivoli Monitoring to store situation events historically for all agents

E.
Determine whether the event management tools can be integrated between locations

Explanation: