As part of requirements gathering, the process maturity of a customer must be determined. The
customer currently implements alert monitoring and has built dashboard views which provide a
status by workload. They have implemented formalized incident reporting and a standardized
toolset across technologies which provides trending reports leveraged to predict and prevent
performance problems. The customer also practices Availability Management as part of overall
Capacity Management.
Which option best describes the level of process maturity for the customer?

A.
reactive

B.
proactive

C.
value-oriented

D.
service-oriented

Explanation: