When designing a Service Availability and Performance Management solution for a new customer,
which two steps should be taken to ensure current staff will be able to support the new products?
(Choose two.)

A.
Design a skills matrix that identifies any training gaps

B.
Develop a skill set questionnaire based on ITIL standards

C.
Identify the skill sets required for each of the new products

D.
Create a test to assess support skills for the new products

E.
Develop a custom application support education module for the new products

Explanation: