A worldwide shipping corporation is interested in streamlining their business. Their current service
management solution is distributed across different sites and each site is running a set of distinct
tools to support operations. The tools at each location are a combination of open source, industry
standard, and home grown solutions. Additionally, the customer complains that it is difficult to
identify service-impacting issues based on the events generated.
What is the recommended prioritization of the customer’s requirements?

A.
Decentralize all monitoring and correlate the events so that service-impacting issues can be
identified

B.
Standardize the monitoring toolset leveraged across the organization, and centralize all
monitoring into a common Manager of Managers

C.
Correlate the events such that service-impacting issues can be identified, and standardize the
monitoring toolset leveraged across the organization

D.
Centralize and standardize the monitoring toolset leveraged across the organization, and
correlate the events so that service-impacting issues can be identified

Explanation: