A worldwide shipping corporation is interested in streamlining their business. Their current service
management solution is distributed across different sites and each site is running a set of distinct
tools to support operations. Additionally, the customer complains that it is difficult to identify
service impacting issues based on the events generated.

Which solution requirement description best maps to the customer’s pain points?

A.
An analysis of the current events should be made to determine which are service affecting at
each location.

B.
The monitoring toolset at each location should be standardized based on the aggregate
requirements of the business.

C.
Service management dashboards should be developed for each location which will provide
insight into service, health, and availability.

D.
A centralized event management solution should be implemented to standardize operations
and collect all infrastructure events into a single pane of glass where correlation business rules
can be applied.

Explanation: