A worldwide shipping corporation is interested in streamlining their business. Their current service
management solution is distributed across different sites and each site is running a set of distinct
tools to support operations. Additionally, the customer complains that it is difficult to identify
service impacting issues based on the events generated.
Which service management personnel should be interviewed at a minimum to ensure all
necessary requirements have been captured?

A.
IT Operations Management for each location, Project Stakeholder, Incident Manager, Service
Desk Manager

B.
Project Stakeholders, IT Operations Management, Change and Release Manager, Financial
Services Management

C.
Network Monitoring Personnel, Business Service Stakeholders, Systems Monitoring Personnel,
Application Monitoring Personnel

D.
Service Desk Manager, IT Operations Management foreach location. Business
ServiceStakeholders. Project Stakeholder, Incident Manager. Monitoring Technical Personnel

Explanation: