A technician receives a call from a customer whose computer is not working. The customer explains that while trying to install new RAM, the customer felt a static shock.
The technician should:

A.
inform the customer where a grounding strap can be purchased prior to performing upgrades in the future.

B.
listen to the customer, attempt to diagnose the extent of the damage and educate the customer about the dangers of electrostatic discharge (ESD).

C.
advise the customer against performing their own upgrades and recommend that the customer contact a professional for future work.

D.
tell the customer that there is nothing that can be done and explain the hazards and dangers of ESD.