Active listening skills include which of the following? (Select THREE).

A.
Trying to understand the customers point of view.

B.
Focusing attention on a customer without letting external factors provide a distraction.

C.
Completing a customers sentences when it seems apparent what the customer is going to say.

D.
Ignoring technical information provided by the customer because customers are not typically technically proficient.

E.
Asking questions to confirm understanding of a customers statements.

F.
Ignoring a customers tone of voice because it is irrelevant to the nature of the problem.