A customer recently purchased a new computer and has been experiencing trouble. The customer is on the telephone with a technician for the fourth time and is frustrated by the number of problems with the computer. The technician should:

A.
tell the customer that there is nothing wrong with the computer and suggest that the customer enroll in a computer training course.

B.
advise the customer that the computer is defective and needs to be returned.

C.
advise the customer that these problems are common to lower-end computers and suggest that the customer should have purchased a more expensive machine.

D.
tell the customer that frustration is understandable and assure the customer that the technician will try to resolve the problems.