You are working as a technician at AIOTestKing.com. You are asked to troubleshoot a new scanner that will not create a image when used. A user reports that the power light comes on and the operating system identifies the scanner manufacturer and model correctly when connected to a computer. Which of the following should you investigate first?

A.
Check if the operating system needs to be upgraded.

B.
Check if the video card needs new drivers installed.

C.
Check if the user has unlocked the scanning sensor mechanism.

D.
Check if the computer needs more RAM.