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Which of the following actions should the technician take?

A customer reports being unable to pay at an online store using a credit card. The customer starts to give the technician the customers credit card information. Which of the following actions should the technician take?

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A.
Take the information and attempt to process the transaction for the customer.

B.
Write down the credit card information and shred the paper when the issue is resolved.

C.
Advise the customer not to give the technician the credit card information.

D.
Advise the customer that the customer will need to talk with a supervisor.


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