A customer reports that the computer is making a funny noise and suggests that there may be a memory problem. A technician knows that the symptoms being described are not memory related. The technician should:

A.
give the customer an in-depth explanation of common memory-related problems.

B.
ask the customer additional questions about the computer’s behavior.

C.
ask the customer to turn off the computer, wait five minutes, and call back if the problem returns.

D.
give the customer a technical description of what is actually causing the problem.